Privacy Policy

Wisdomattic, MB (hereinafter referred to as Family Hero) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website www.familyhero.com, and what rights you have under data protection laws such as the General Data Protection Regulation (GDPR).

I. Key Definitions

Personal Data – any information that can identify a natural person, either directly or indirectly, such as name, email address, location data, or an IP address.

Data Processing – any operation performed on personal data, whether by automated means or not, such as collection, storage, use, disclosure, or deletion.

Data Subject – a natural person whose personal data is being processed.

Data Controller – the entity that determines the purposes and means of processing personal data.

Third Party – any natural or legal person, public authority, agency, or body other than the data subject, data controller, or processor.

Consent – a freely given, specific, informed, and unambiguous indication of a data subject’s agreement to the processing of their personal data.

II. Personal Data We Process

1. Legal Basis for Processing

We process your personal data on the following lawful bases:

  • Your consent (e.g., for marketing or cookies)
  • Contractual necessity (e.g., to process and deliver your orders)

2. Purpose of Data Processing

We collect and process personal data to:

  • Fulfill orders placed via our website
  • Provide order and delivery updates
  • Respond to customer inquiries
  • Improve the website experience through analytics
  • Send marketing communications (only with your consent)

3. Types of Personal Data We Collect

We may collect the following personal data:

  • Your name, surname, email address, phone number, and shipping address
  • Billing details (via Stripe/WooPayments; we do not store payment data)
  • Language and region preference (for localizing game content)
  • Any other data you choose to provide via forms or communication

4. Cookies and Analytics

We use cookies on www.familyherogame.com to:

  • Ensure smooth website operation
  • Track visitor activity and improve the site via Google Analytics
  • Remember preferences (e.g., language selection)

You can manage or disable cookies in your browser settings. Disabling cookies may affect your ability to use certain features of the site.

5. Data Retention

We retain your data only for as long as needed:

  • Email marketing data (if used) until you unsubscribe
  • Order data is stored for up to 5 years for accounting purposes
  • Contact or support inquiries for up to 1 year

III. Data Sharing

We only share your data when necessary and only with trusted third parties:

  • WooPayments and Stripe for secure payment processing
  • Google Analytics for website usage insights
  • Shipping providers (to deliver your orders)

We may also share your data:

  • When legally required (e.g., tax authorities)
  • With your explicit consent, in specific cases

IV. Data Security

We take data protection seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss.

V. Your Rights

You have the following rights under the GDPR:

  • Right to know what personal data we hold about you
  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to delete data when it’s no longer needed
  • Right to restrict or object to data processing
  • Right to data portability (in a machine-readable format)
  • Right to withdraw consent at any time (for consent-based processing)

To exercise your rights, please contact us via:

If you are not satisfied with how we handle your data, you may also contact the national data protection authority.